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Store policy

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At Angelic Doll Customs we strive to provide our customers with the highest quality experience possible. 
It is our goal to ensure each and every person's needs are met. 
Therefore, if you have any problems, whether it be finding items, navigating the store, postage enquiries etc be sure to get in contact with us at: angelicdollcustoms@hotmail.com

We aim to reply to all queries within 2 business days. 

Privacy & Safety

Angelic Doll Customs/ Angel Cat Store use third party banking e.g. PayPal to verify all payments and do not directly handle any banking details.

All personal information provided such as name, address will only be used to ship your orders and will not be used in any other way.

We will use your e-mail address to send purchase confirmations to, and may be used to contact you regarding any issues before or after postage, but will not disclose this information with any third parties. 
Your postal address will only be disclosed to the postage company used (Royal Mail UK) and will not be disclosed to anyone else. 

Google analytics are used on this website to track the progress and page views. IP addresses and other information collected by Google are not accessible or view-able by ADC/ ACS. 

Accepted Payment Methods

- PAYPAL

Acceptable use policy

By using this website you agree to treat other users with respect. Any form of abuse or bullying will not be tolerated, and will result in a permanent ban from this website. 

Customs fees

Customs fees may occur for orders posted outside of the UK. Angelic Doll Customs is not responsible for these fees and they are required to be paid by the recipient. We apologise for any inconvenience caused by this.

Shipping & Handling

All orders will be shipped via Royal Mail 2nd Class (UK only)/ Royal mail International Standard (rest of the world).
Orders will NOT come with a tracking number. 
To order with a tracked shipping method, please contact me through my Facebook or Instagram page. 

 

Custom hand made orders have a processing time of 7-14 business days. Regular (non- custom) item orders have a processing time of 5-7 business days.

Please note that large orders will take longer than the above estimates. We aim to have orders shipped within the processing times stated above, but during busy seasons processing times may be longer. 

Angelic Doll Customs is not liable for the loss or damage of any parcels once they have been shipped. Customs fees and other taxes must be paid by the recipient of the package.
If you have any issues, please be sure to message us directly at: angelicdollcustoms@hotmail.com stating your issue and order number in the email title. We aim to reply to all emails within 2 business days. 

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.angelicdollcustoms.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Minors
The Site is not intended for individuals under the age of 18.


Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at angelicdollcustoms@hotmail.com

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