Question 1

Are you currently accepting commissions?

Accepted Answer

The short answer, yes!
I may take short breaks from time to time, especially over holiday periods or if my slots are fuller than usual, but generally my face-up commissions are open all year round! Any breaks I take will be posted on my social media pages (Facebook and Instagram) so be sure to like and follow to stay up to date!

Question 2

How long do commissions take?

Accepted Answer

The average time for a commission depends on the work needed and my current schedule at the time. For example, a standard faceup during a slower period would usually take 4-8 weeks, whereas a faceup with modifications usually takes 6-10 weeks or longer depending on what is being done. 
For more accurate time scales, please message me!
All time frames are ROUGH estimates. It is possible that a commission may take longer than a given time frame. By booking a commission slot you understand and agree to this.

Question 3

I live in ______ country, do you accept commissions from here?"

Accepted Answer

Yes! 
I accept commissions worldwide! 
For commissions outside of Europe I ask for parcels to be marked at a value of $40 USD, and as a gift to avoid customs fees. You're more than welcome to mark parcels at a higher value, but senders are responsible for all customs fees that may arise from their packages.

Question 4

Do I have to pay customs fees?

Accepted Answer

The sender of the package for commissions etc are responsible for ALL fees which may arise when their package enters the UK. Parcels marked below $40 USD are not usually subject to fees, but sometimes they may still get them. 
Please take this into account before booking a commission slot.

Question 5

How do I book a commission slot?

Accepted Answer

To book a slot, please send me a message on Facebook or Instagram. 
When messaging, be sure to include a small amount of information about the doll to start with such as sculpt, brand, any work you would like doing etc. 
Sadly, I currently do not accept commissions through e-mail due to the difficulty replying to messages compared to social media.

Question 6

Where can I purchase dolls?

Accepted Answer

Dolls can be purchased from many websites including Volks Dollfie Dream store, Smart Doll, Azone and Obitsu to name a few!
To make purchasing dolls even easier, Angelic Doll Customs has teamed up with Sakura Dreams: Dollfie Dream® Friend Shop to provide our customers with a fast, friendly and efficient doll purchasing experience! 
Those who have arranged and reserved a commission slot with Angelic Doll Customs can purchase dolls to be sent directly to us from Sakura Dreams: Dollfie Dream® Friend Shop for a face-up, to save on shipping and customs fees!

Question 7

Do you have a wait list for commissions?

Accepted Answer

Yes, I am currently using a wait list system for all face-up work. 
To book a slot on the wait list, please send me a message through Facebook or Instagram! 
Please note that all wait list slots are a guideline, it may take longer for me to get to your slot in the list than originally stated.

Question 8

I want to cancel my faceup slot

Accepted Answer

You are welcome to cancel your faceup slot, although failure to notify me of this less than 2 weeks before the agreed date of shipment will lead to a strike on your name. If a total of 3 strikes arise you will be banned from commissioning me for a faceup in the future. 
This is because it is extremely stressful to have to deal with repeat cancellations and flaking on orders/ commissions when other people are waiting for the chance to get a slot.

Question 9

I want a commission slot, but can only pay on ____ day...

Accepted Answer

I require payments for commissions in FULL once the dolls arrive to me, BEFORE any work is completed on them. You will have 1 week (7 days) from the date I message you to let you know the doll has arrived, to pay for your commission work. Failure to do this will result in a strike on your name. 3 strikes total and you will be banned from commissioning me in the future. 
This rule may sound harsh, but failing to pay on an agreed date is extremely stressful and delays face-up work for ALL other people too.

Question 10

Can I order a doll directly to you for a face-up?

Accepted Answer

Yes! It is possible for those who have booked a commission slot with us to arrange for a doll to be delivered to us from the company itself. 
To make purchasing dolls even easier, Angelic Doll Customs has teamed up with Sakura Dreams: Dollfie Dream® Friend Shop, an official retailer of Dollfie Dream items in the UK to provide our customers with a simple and friendly doll shopping experience, saving on postage and customs fees! 
 
Visit https://sakuradreamsdollfiedreamshop.com/ to see all of the amazing Dollfie Dream items Sakura Dreams: Dollfie Dream® Friend Shop has to offer!

Question 11

Do you have doll bodies/ full dolls too?

Accepted Answer

No, I do not sell doll bodies or full dolls. I also do not stock doll heads, these must be shipped from you to me, or ordered directly to me after booking a commission slot. 
Doll heads, bodies, full dolls and other items can be purchased directly from Sakura Dreams: Dollfie Dream Friend Store.

Frequently Asked Questions